On-Site Computer Repair & IT Support

Cancellation Policy

On-Site Service Policy By booking an on-site appointment with CheckFix Technology Solutions, you authorize our technician to provide computer repair, troubleshooting, setup, or IT support services at the service address provided during booking. The initial service-call fee covers travel within our standard service area and up to 60 minutes of on-site diagnostic or technical support. Additional time, replacement parts, hardware, software, specialized services, or work outside the original scope may result in additional charges. Any significant additional work or expense will be discussed with you before proceeding. Appointment & Access: An adult age 18 or older must be present during residential service appointments unless other arrangements have been approved in advance. Customers must provide safe and reasonable access to the equipment, workspace, electrical outlets, network equipment, and other systems necessary to perform the requested service. Data & Backups: Customers are responsible for backing up important files before service whenever possible. While reasonable care will be taken when working with your equipment, computer troubleshooting, hardware repair, software installation, malware removal, and data-related services may involve a risk of data loss or system changes. Passwords & Account Access: Some services may require temporary access to the computer, operating system, network, or online accounts. Customers should enter passwords themselves whenever possible and should not submit passwords or other sensitive login credentials through the booking or intake form. Parts & Additional Repairs: The service-call fee does not include replacement parts, hardware, software licenses, or other materials unless specifically stated. If the device requires extensive repair or specialized equipment, we may recommend completing the repair at our service location. Additional repairs will not be performed without customer authorization. Cancellations & Rescheduling: Please cancel or reschedule your appointment at least 24 hours before the scheduled service time. Late cancellations, missed appointments, or situations where the technician cannot access the service location may be subject to a service-call or cancellation fee. Service Area: On-site service is available within our designated service area. Locations outside the standard service area may require an additional travel charge. Any applicable travel charge will be communicated before the appointme